Apartments

INCREASING REVENUES THROUGH INNOVATION

Can it be a coincidence that our clients consistently win awards for

“best in customer service & management”?

MYSTERY SHOPPING IN APARTMENTS AND OTHER RENTAL PROPERTIES

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.

Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses/enterprises, their customer service and the sales ability of its employees. As a leader in this industry for over 24 years, ESP having completed over 5 million shops in almost every type of business and in every state in the union, has compiled a vast amount of data related to mystery shopping scores and actual dollar value revenues. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful sales within the rental property business.

Surely, as a principal of your organization you would want to know if your sales team/agent is doing and saying the right “things?”

Mystery shopping data is incredibly valuable because it separates the order-takers from those employees who effectively promote your properties. In today’s economic situation, nothing could be more important as increasing revenues, efficiently and cost effectively.

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