Health Care

INCREASING REVENUES THROUGH INNOVATION

Can it be a coincidence that our clients consistently win awards for

“best in customer service & management”?

MYSTERY SHOPPING IN HEALTH CARE FACILITIES

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.

Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses/enterprises and their customer service. As a leader in this industry for over 24 years, ESP having completed over 5 million shops in almost every type of business and in every state in the union, has compiled a vast amount of data related to mystery shopping scores and customer service. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful levels of customer service.

Mystery shopping data is incredibly valuable because it separates the quality personnel from those employees who effectively promote your hospital or services. In today’s economic situation, nothing could be more important as improving customer service and the resultant increase in reputation, revenues, efficiently and cost effectively.

Surely, as a principal of a health care/hospital facility you would want to know if your team is doing and saying the right “things?” That is why our Mystery Shopping services are so valuable.

In almost real time you will be able to separate the genuine customer service employees from those that don’t measure up to your standards.

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