Hotels / Hospitality

INCREASING REVENUES THROUGH INNOVATION

Can it be a coincidence that our clients consistently win awards for

“best in customer service & management”?

MYSTERY SHOPPING IN HOTELS

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.

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Since 1985 (24 years) we have evaluated over 5 million employees in every conceivable business and in every state in the union. From all of the vast data we have compiled, combined with actual dollar sales we have been able to ascertain the precise “things” that make up top-notch customer service.

There are so many facets to the management of a hotel. Surely, as a principal of a hotel you would want to know if your sales team is doing and saying the right “things” in each of the facets. That is exactly what our Mystery Shopping services can convey to you.

In almost real time you will be able to separate the genuine customer service employees from those that don’t measure up to your standards.

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