Clients & References


AIRPORTS - Atlanta Hartsfield International, Houston Airport System (IAH & Hobby), Detroit, DFW Airport, New Orleans, and Nashville Airports

BANKS - United Bank, Bank of Texas, Community Bank & Trust, Bank of America, SW Bank of Texas

SELF STORAGE - Shurgard Storage, PMS Storage, Public Storage, Morning Star Properties,  All American & Thielscher.

HOSPITALS - Memorial Hermann Hospital, Houston Northwest Medical Center.

HOSPITALITY - TGIFridays,Vaught Group of Restaurants, Mitchell Hotels

GOVERNMENT AGENCIES - Harris County. Cities of Atlanta, Houston, Dallas & Detroit, New Orleans and Nashville.

RETAIL - Mattress Firm. Star Furniture (Berkshire Hathaway, Nevada Bobs Golf Stores).

AUTOMOTIVE - My Mechanic, Ford, Chevrolet, Volvo N.A., BMW N.A, S& M Family Outlets, Mercedes

HOME BUILDERS - Weston, KB Homes

OFFICE LEASING - Boxer Property, Abby Executive Suites

HEALTH CLUBS - Q Club, Fitness Connection, Pure Fitness for Women.

INTERCEPT SURVEYS - DFW Taxi Services, IAH & HOU Shared Ride surveys, Whole Foods.

APARTMENTS - Capstone, Fingers, Lantern Village

SURVEYS - IAH, HOU & DFW airports.

REFERENCES (Photocopies of the original letters are on file )

1. It is a delight to do business with your company. All requests have been handled with efficiency and expediency.

2. We cannot speak highly enough about ESP. We have just completed one of its best quarters ever in sales growth.

3.Your company’s enhancement program has far surpassed our expectations. Our people are definitely more motivated, more focused and more efficient.

4.We invest considerable resources into our mystery-shopping program. I greatly value our partnership with ESP, and my expectation is that it we will continue to utilize their services far into the future.

5. I would not hesitate to use your company again. Thanks for ‘going the extra mile.

6. ESP’s level of service and efficiency has been exemplary. Their fees are the far lowest that we have encountered.

7. I wanted to thank you for outstanding service. You have provided us with invaluable tools to improve our service.

8. I am encouraged with our results. We look forward to continuing to improve our level of customer service, and appreciate the job you are doing.

9. Your professionalism and experience have pinpointed deficiencies in our personnel in a very quick and efficient fashion. ESP’s evaluations and training have had a positive effect on our overall performance and sales.¬†

10. I can wholeheartedly recommend your organization to any company that wants to improve customer service.

11. Your genuine concern for the success of our business is much appreciated. The training techniques used in the manuals were most appropriate.

12. Our employees are now more motivated, working more diligently, and are approaching their tasks with more enthusiasm, and most important - our profits are up.

13. We are all excited about the mystery shopper visits. Everyone is becoming more aware of customer satisfaction and teamwork throughout our restaurants. The tailor-made programs are great.

14. I highly recommend your company to any organization, which deals with the public.

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.