Restaurants

INCREASING REVENUES THROUGH INNOVATION

Can it be a coincidence that our clients consistently win awards for

“best in customer service & management”?

MYSTERY SHOPPING IN FULL SERVE & FAST FOOD RESTAURANTS

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.

Customer service is directly related to the food business profits; In fact, it’s the lifeblood of any business. Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses/enterprises, their customer service and the sales ability of its employees. As a leader in this industry for over 24 years, ESP having completed over 5 million shops in almost every type of business and in every state in the union, has compiled a vast amount of data related to mystery shopping scores and actual dollar value revenues. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful sales.

Surely, as a principal of your organization you would want to know if your employees are doing and saying the right “things?”

Mystery shopping data is incredibly valuable because it separates the order-takers from those employees who effectively promote your products or services. In today’s economic situation, nothing could be more important as increasing revenues, efficiently and cost effectively.

Since 1985, Evaluations Systems for Personnel (ESP), has helped thousands of fast food organizations throughout the USA improve their customer service, via tailored mystery shopping programs. ESP’s programs pinpoint accurately areas of concern in fast food employee behavior and product knowledge. This is crucial to the future of any business – after all, no matter how great your cuisine or services are, it takes just one inept, rude or dishonest employee to negate all of your advertising and overhead dollars. Ask yourself: “Am I aware of any weak links in my company?” 95% of dissatisfied consumers do not complain—they simply do not return. Isn’t it possible therefore that you may not be aware of any weaknesses? ENTER the mystery shopper.

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