Retail

INCREASING REVENUES THROUGH INNOVATION

Can it be a coincidence that our clients consistently win awards for

“best in customer service & management”?

MYSTERY SHOPPING IN RETAIL STORES

EVALUATION SYSTEMS FOR PERSONNEL

Pursuing Excellence in Customer Service and Sales Enhancement Since 1985

6420 Richmond Avenue, Suite 200, Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com

Copyright © 2010, ESPSHOP.

Surely, as a principal of a retail store you would want to know if your sales team is doing and saying the right “things?” That is why our Mystery Shopping services are so valuable.

In almost real time you will be able to separate the order-takers from the real salespeople – those that promote your products or services. After all, in today’s economic situation, increasing sales is of paramount importance. We cannot afford to lose a single sale because of ineptitude or lack of interest.

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Since 1985 we have evaluated over 5 million employees in every conceivable business and in every state in the union. From all of the vast data we have compiled, combined with actual dollar sales we have been able to ascertain the precise “things” that result in successful sales.